Troubleshooting

Please contact us if you need help walking through these steps. 

First, buyers must have cookies enabled on their mobile browser to make purchases with Venmo.

Second, please update your phone and the Venmo app:

  • Make sure your phone is up-to-date. 
  • Make sure you are in a browser and not Instagram
  • Make sure your Venmo app is up-to-date.
  • If you are still having issues after troubleshooting, it might be because your phone is a few generations-old. Please contact us for other alternatives. 
For iOS devices:
  • Allow Safari to accept cookies from websites you visit. To allow cookies, go to your device’s Settings > Safari > Block Cookies.
  • To make purchases with with Venmo, you need to turn off Private Browsing in Safari.

    For Android devices:

    • Allow Chrome to accept cookies from websites you visit. The allow cookies, go to Chrome’s Settings > Site settings > Cookies.
    • To make purchases with Venmo, you can’t use Incognito Mode in Chrome.