Refund Policy

Store Policies on Purchased Items  

Our policy is only for domestic shipping and not international. We do not accept international returns.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund or store credit, your item must be unused and in the same condition that you received it.  

To be offered store credit or a refund, we also require an email with multiple photographs of the product(s) with the original packaging it came from, and a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.

Curbside Pickup 

We do not offer refunds before curbside pickup.

*Please check your spam folder for messages relating to picking up your order!*

Refunds (if applicable) 

Once your photographs of the item are received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Repairs (if applicable) 

Prince peacock offers repairs on a case by case basis. Please contact us for more information.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at theprincepeacock@gmail.com.

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if the order is incorrect, defective, or damaged. If you need to exchange it for the same item, send us an email at theprincepeacock@gmail.com

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive credit for the value of the item purchased.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

We don't accept cancellations

But please contact me if you have any problems with your order.