Shipping & FAQ
At this moment, we only ship First Class USPS. Your package is shipped within 1-7 business days from the United States in New York City. (Ridgewood, Queens).
Everything is packaged as a gift and shipped in recyclable paper mailers for safe travels. Unless otherwise, we use 100% paper mailers to ship products. The jewelry is packed in glassine paper bags and teal crinkle paper! ♻️ Yay! Paper is great!
Please contact us if you have not received your package in at least 14 business days when tracking starts. We have a few options we can work out. We love making our customers happy.
We now offer FREE local pickup in the NYC area! Your order is usually ready in 2-4 business days or less! *Please check your spam folder for messages relating to picking up your order!*
Our studio is located at 1852 Flushing Ave, Ridgewood, NY 11385. You can find more details about our address here.
After purchasing, please email us to schedule a pickup time. Please bring your confirmation email.
We do not offer refunds before order is picked up.
Email is preferred but you can also text us at: (347) 460-7549
Please note! There is usually a rambunctious dog on premises.
Store Policies on Purchased Items
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund or store credit, your item must be unused and in the same condition that you received it.
To be offered store credit or a refund, we also require an email with multiple photographs of the product(s) with the original packaging it came from, and a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your photographs of the item are received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Repairs (if applicable)
Prince peacock offers repairs on a case by case basis. Please contact us for more information.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if the order is incorrect, defective, or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive credit for the value of the item purchased.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
We don't accept cancellations
But please contact me if you have any problems with your order.
Please contact us if you need help walking through these steps.
First, buyers must have cookies enabled on their mobile browser to make purchases with Venmo.
Second, please update your phone and the Venmo app:
- Make sure your phone is up-to-date.
- Make sure you are in a browser and not Instagram
- Make sure your Venmo app is up-to-date.
- If you are still having issues after troubleshooting, it might be because your phone is a few generations-old. Please contact us for other alternatives.
For iOS devices:
- Allow Safari to accept cookies from websites you visit. To allow cookies, go to your device’s Settings > Safari > Block Cookies.
- To make purchases with with Venmo, you need to turn off Private Browsing in Safari.
For Android devices:
- Allow Chrome to accept cookies from websites you visit. The allow cookies, go to Chrome’s Settings > Site settings > Cookies.
- To make purchases with Venmo, you can’t use Incognito Mode in Chrome.