Shipping & FAQ

At this moment, we only ship First Class USPS in 1-3 business days from the United States in New York City. (Ridgewood, Queens).

Everything is shipped in bubble mailers for safe travels.

Please contact us if you have not received your package in at least 15 business days. We have a few options we can work out. We love making our customers happy.

 

Store Policies on Purchased Items 

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund or store credit, your item must be unused and in the same condition that you received it.  

To be offered store credit or a refund, we also require an email with multiple photographs of the product(s) with the original packaging it came from, and a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.

 

Refunds (if applicable) 

Once your photographs of the item are received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at theprincepeacock@gmail.com.

 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable) 

We only replace items if the order is incorrect, defective, or damaged. If you need to exchange it for the same item, send us an email at theprincepeacock@gmail.com

 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive credit for the value of the item purchased.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.