Shipping & FAQ


We currently ship exclusively via USPS Ground Advantage or First Class USPS. Your order will be shipped within 1-7 business days from our location in Ridgewood, Queens, New York City.

All items are packaged as gifts using eco-friendly materials. We use recyclable paper mailers for all shipments and exclusively employ 100% paper mailers. Our jewelry is packed in glassine paper bags with teal crinkle paper for added protection and charm.

If your package has not arrived within 14 business days from the start of tracking, please contact us. We are committed to ensuring customer satisfaction and have options available to address any issues promptly. Your happiness is our priority!

Local Pickup

We are offer a free local pickup service in the NYC area. Your order is typically prepared within 2-4 business days or sooner.

Our store is conveniently located at: 5917 71st Avenue, Right Store Ave, Ridgewood, NY 11385.

Following your purchase, please email us to arrange a pickup appointment. Make sure to bring your confirmation email for verification.

Please be advised that refunds will only be issued upon order pickup.

For correspondence, we prefer you to email us at, although you may also contact us via text message at (347) 460-7549.

Pleas note that there is often a rescue dog present on the premises!

Store Policies on Purchased Items  

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund or store credit, your item must be unused and in the same condition that you received it.  

To be offered store credit or a refund, we also require an email with multiple photographs of the product(s) with the original packaging it came from, and a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.

Refunds (if applicable) 

Once your photographs of the item are received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 Repairs (if applicable) 

Prince peacock offers repairs on a case by case basis. Please contact us for more information.

 Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 Exchanges (if applicable) 

We only replace items if the order is incorrect, defective, or damaged. If you need to exchange it for the same item, send us an email at

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive credit for the value of the item purchased.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

We don't accept cancellations

But please contact me if you have any problems with your order.

Health and Safety Guidelines

Please comply with any posted health and safety guidelines. Prince Peacock provides a range of jewelry components, including numerous vintage items from years past. We recommend that all vintage products we sell be supervised by parents when around children under the age of 15.

Troubleshooting Venmo

Please contact us if you need help walking through these steps. 

First, buyers must have cookies enabled on their mobile browser to make purchases with Venmo.

Troubleshooting Venmo

Second, please update your phone and the Venmo app:

  • Make sure your phone is up-to-date. 
  • Make sure you are in a browser and not Instagram
  • Make sure your Venmo app is up-to-date.
  • If you are still having issues after troubleshooting, it might be because your phone is a few generations-old. Please contact us for other alternatives. 

For iOS devices:

  • Allow Safari to accept cookies from websites you visit. To allow cookies, go to your device’s Settings > Safari > Block Cookies.
  • To make purchases with with Venmo, you need to turn off Private Browsing in Safari.

    For Android devices:

    • Allow Chrome to accept cookies from websites you visit. The allow cookies, go to Chrome’s Settings > Site settings > Cookies.
    • To make purchases with Venmo, you can’t use Incognito Mode in Chrome.